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emergency control centre
In the United Kingdom, an Emergency Control Centre or Emergency Communications Centre (ECC) is a building or room where control room operators receive incoming telephone calls from members of the public in need of assistance. Callers make initial contact through the 999 emergency telephone service, where their calls are answered at an Operator Assistance Centre (OAC). From here the telephone company's operator directs the call to the relevant ECC.
==Emergency services using ECC==
The single greatest use of United Kingdom ECCs is made by police forces,〔http://ddmxconsulting.com/ecc.htm〕 but there are four principal emergency services which maintain full-time ECC provision, nationwide. These are the Police service, the Ambulance service, the Fire and Rescue service, and the Coastguard. A number of additional emergency services make use of the ECC of one of the four full-time services; for example, the Mountain Rescue service is contacted through police ECCs, and the Lifeboat service is contacted through Coastguard ECCs.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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